DR. ARTHUR SAULOVeterinary Doctor
CRMV-SC 14.497

Platform

Terms of Use

Rules for using scheduling, the Patient Area and follow-up modules.

Version 20 Sep 2026

Purpose of the platform

The platform supports veterinary care organization, scheduling, follow-up, communication, documents, exercises, prescribed medications and progress records. It does not replace in-person assessment when one is required.

Caregiver account

Access is personal. Caregivers are responsible for keeping passwords confidential, providing accurate information and notifying the team if misuse is suspected. Sessions may be revoked for security.

Clinical content

Plans, exercises, restrictions and medications shown in the Patient Area are linked to that patient’s follow-up and must not be reused for other animals without professional assessment.

Emergencies

The platform, messages, check-ins and telemonitoring are not guaranteed immediate-response channels. If urgent signs or significant deterioration occur, seek appropriate in-person veterinary care.

Telemonitoring

When used, digital follow-up is complementary and depends on clinical indication and context. Photos, videos and check-ins may become part of the follow-up record.

Home visits

Smart Route provides an estimated arrival during travel. Estimates may change with traffic, road conditions and unforeseen events. Home procedures are limited to what can safely be performed in the available environment.

Documents and electronic signatures

Caregivers may receive documents for review and signature. The platform records the document version, date, stated identity and content integrity. Draft or demonstration templates must not be used as final clinical documents until reviewed and individualized.

Acceptable use

Attempts to access third-party data, bypass authentication, exploit vulnerabilities, upload malicious files or use the platform outside its clinical and administrative purpose are prohibited.

Availability

Digital services may experience temporary downtime. Features relying on third parties, including notifications, routes, email and payments, may also vary according to provider availability.

Contact

Platform questions may be sent to arthur_saulo@outlook.com. Clinical matters should use the channels indicated for each patient.

Continuity of care

Frequent questions

Quick guidance for common recovery-care questions.

Does my pet need a surgical recovery suit?

It depends on the procedure, incision location and patient behavior. When indicated, the garment should stay clean, dry and properly fitted without compressing the wound. If the animal can still lick or bite the area, protection needs to be reassessed.

Does a recovery suit replace an Elizabethan collar?

Not always. The goal is to prevent access to the incision. In some locations or patients, a suit does not prevent licking or chewing, and a collar may still be necessary. Follow the protection recommended for that procedure.

How should I monitor the surgical wound?

Observe it without unnecessary handling. Increasing redness, swelling, discharge, foul odor, wound opening, bleeding or progressively increasing pain are reasons to contact the team. Serial photos can help when requested.

Can the incision get wet or can my pet have a bath?

Do not wet the surgical area or bathe your pet until specific clearance is given. Moisture can affect dressings, increase contamination risk and make wound assessment harder. If it gets wet accidentally, contact the team.

What should I do if I miss a medication dose?

Do not double the next dose on your own. The correct action depends on the medication, interval and how late the dose is. Check the patient instructions or contact the team before compensating for a missed dose.

Can I change the dose, schedule or stop a medication?

Not without veterinary guidance. Dose, interval and duration are part of the prescription. Do not add human medicines, anti-inflammatory drugs or supplements without confirmation because interactions or contraindications may exist.

View all guidance Contact the team